What is the check-in and check-out policy at Doubletree By Hilton London Excel?
Check-in is at 15:00 and check-out is by 12:00.
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Doubletree By Hilton London Excel – A Favorite for Families in London
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Key details
About the Hotel
Excel, 2 Festoon Way, London, E161RH,
- On the waterfront
Great
8.3
8.3
4.8
4.0
4-star waterfront hotel next to ExCel Exhibition Centre in London
Location & Access
DoubleTree By Hilton London Excel sits on the
Rooms & Amenities
Each room includes a 40-inch LED TV and a private shower room with complimentary toiletries. Some suites offer balconies with waterfront views across Royal Victoria Dock. Guests receive
Dining
The Restaurant serves
Family & Business
Children 12 and under receive complimentary breakfast and kids welcome amenities. The hotel offers
Fitness & Services
The
Highlights
Location: Waterfront, next to ExCel Exhibition Centre, 0.5 mi from London City Airport
Rooms: Suites with balconies and dock views
Dining: Modern Italian restaurant with waterfront views
Family: Complimentary breakfast for children 12 and under
Business: Meeting facilities & flexible check-in/out
Wellness: Free Fitness Room with cardio equipment
Services: Pet-friendly with bowls & baskets, EV charging
“This waterfront property presents a mixed experience. Its location near the ExCel Centre is a clear advantage for business travelers, and the staff seems genuinely dedicated. However, some aspects, like dining and room amenities, may not meet expectations for the price.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- Twin Room2 persons21 sq. feet2 Single bedsAir conditioningHeatingroom details
- Queen Room2 persons21 sq. feet1 King-size bedAir conditioningHeatingroom details
- Queen Room Sofa Bed2 persons21 sq. feet1 King-size bedAir conditioningHeatingroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- Security
- Luggage storage
- Lift
- Vending machines
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Guest Parking
- Public parking is possible on site at true.
Services
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
Children
- Cots
- Children's buffet
Facilities for people with disabilities
- Toilet for disabled
Room features
- Air conditioning
- Heating
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Parquet floor
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Dining Onsite
At DoubleTree by Hilton London Excel, dining choices reflect a commitment to British culinary heritage, featuring fresh and sustainable ingredients. Guests can choose from vibrant dining in The Salt Port Restaurant & Delicatessen overlooking the Royal Victoria Dock or unwind in The Bidder & Co Lounge with its contemporary offerings and premium cocktails.
Doubletree By Hilton London Excel Location
Excel, 2 Festoon Way, London, E161RH,
Explore London
Explore the Area
ExCeL London
12 minutes' walk
ExCeL London is a major exhibition and convention centre, hosting a variety of events and fairs throughout the year.
The O2
30 minutes' walk
The O2 is an iconic arena known for world-class concerts, events, and a range of dining options within the building.
Royal Victoria Dock and Bridge
10 minutes' walk
A picturesque waterfront area perfect for a stroll, featuring great views and historical significance in London's docklands.
Greenwich Park
45 minutes' walk
Famous for its expansive lawns and the Royal Observatory, this park offers stunning views over the Thames and London.
Emirates Air Line
25 minutes' walk
A cable car ride over the Thames offering breathtaking views of the London skyline, ideal for thrill-seekers.
Greenwich Peninsula Ecology Park
27 minutes' walk
A peaceful nature reserve with walking trails, perfect for relaxation and birdwatching in a serene environment.
Fox Connaught
3 minutes' walk
A cozy pub with a warm atmosphere serving classic British fare and an extensive selection of drinks.
Yi-Ban
7 minutes' walk
This waterfront restaurant specializes in authentic Chinese cuisine, offering dim sum with delightful river views.
The Old Time Music Hall
40 minutes' walk
A nostalgic venue showcasing music hall performances and a cheerful atmosphere suitable for all ages.
Up at The O2
30 minutes' walk
An exhilarating climb over the O2 arena, offering panoramic views of London, perfect for adventure lovers.
Tips on navigating the city
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site at true.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel offers a full breakfast at the price of GBP 10 per person per day.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are allowed on request.
Languages
English, German, Spanish, Italian, Portuguese, Romanian, Polish, Russian, Lithuanian, Slovenian, Tagalog / Filipino
Number of floors:
9
Number of rooms:
285
Former name
Ramada
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
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Pros
Lovely staff
Clean rooms
Free cookies
Cons
Poor soundproofing
Guest reviewsbased on 2783 reviews
Roy from United Kingdom
Business traveller
queen room
3 nights in November 2025
|
Reviewed: January 16, 2026
7/10
convenient location feather pillows clean bedding expensive rooms uncomfortable sofa bed
The location near the excel centre was convenient. i found the feather pillows and bedding very comfortable and clean. the range of breakfast choices was good. i particularly enjoyed the chicken schnitzel for dinner. It was generous and delicious!!!
i was not impressed with the rooms for the price. the sofa bed was so uncomfortable that i let my son sleep in the bed with my wife and i used the sofa bed. there were only four pillows for three of us. there was a lot of work going on outside and it took me a long time to walk to the excel.
0 Helpful
Mary from United Kingdom
Family with children
Twin Room
3 nights in November 2025
|
Reviewed: December 22, 2025
9.0/10
lovely docklands stay
easy parking cute staff clean room
parking was easy (a big plus for me!). the staff at reception gave a friendly welcome. my room, a twin room, was not only clean but also ready even before the stated check-in time. i appreciate it when hotels do that.
the bathroom lighting was not great for makeup.
Facilities
9/10
the hotel boasts fine communal areas. i saw staff constantly cleaning both common areas and rooms. the breakfast was excellent with plentiful options and tasted great.
Rooms
9/10
the twin room included amenities to make warm drinks. my room was modern, clean and also pleasant. the bed was especially comfortable, made for a very good night's sleep.
0 Helpful
|
Alex from United Kingdom
Single
queen room sofa bed
3 nights in November 2025
|
Reviewed: December 16, 2025
6/10
The room was spacious and clean. the receptionist was kind and helpful. That was acceptable..
i arrived and was told the sofa bed would be ready. i had to go downstairs to ask for them to set it up. the lighting in the room was also very poor.
0 Helpful
Leo from Germany
Single
Queen Room
4 nights in November 2025
|
Reviewed: December 01, 2025
6/10
poor lighting single switch
I found the lighting in the room insufficient. It was especially difficult to apply makeup in the bathroom because the lighting was so poor. I needed more light there. There was no way to turn off the lights individually. A single switch controlled all the lights. This made it hard to create a relaxing atmosphere before sleeping, or to read in bed without disturbing my companion. I needed a way to adjust the lights better.
0 Helpful
Show more reviews
FAQs
About Doubletree By Hilton London Excel
How far is Doubletree By Hilton London Excel from London City Airport?
The hotel is located 1 km from London City Airport.
What fitness facilities are available at Doubletree By Hilton London Excel?
The hotel features a Fitness Room equipped with cardio equipment, available for all guests.
Are there on-site dining options at Doubletree By Hilton London Excel?
The hotel has a restaurant offering modern Italian cuisine and a bar serving signature cocktails.
Is internet access available at Doubletree By Hilton London Excel?
Free Wi-Fi is available throughout the property.
What are the nearby attractions to Doubletree By Hilton London Excel?
Nearby attractions include ExCel Exhibition Centre (0.5 km), Canary Wharf (4 km), and The O2 Arena (4 km).
What are some of the room amenities at Doubletree By Hilton London Excel?
Rooms feature air conditioning, a 40-inch flat-screen TV, free Wi-Fi, and complimentary toiletries.
How much is parking at Doubletree By Hilton London Excel?
Public parking is available on-site for £15 per day.
Are there any children's amenities at Doubletree By Hilton London Excel?
The hotel provides kids' amenities and offers complimentary breakfast for children 12 years and under.
What breakfast options are available at Doubletree By Hilton London Excel?
A hot and cold breakfast buffet is available for an additional charge of £19.
What types of rooms does Doubletree By Hilton London Excel offer?
The hotel offers bright rooms and spacious suites, some of which feature balconies with waterfront views.
Is there a business center available at Doubletree By Hilton London Excel?
The hotel provides a business center and meeting rooms with natural light and A/V equipment.
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